Privacy Policy for Terra Haven
Welcome to Terra Haven, your digital wellness and lifestyle platform. Your privacy is paramount to us. This Privacy Policy outlines how Terra Haven collects, uses, maintains, and discloses information gathered from users of our online platform. We are committed to protecting your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.
1. Information We Collect
Terra Haven collects various types of information to provide and improve our services to adults aged 35+, including daily health and well-being articles, personalized lifestyle upgrade recommendations, curated product suggestions, interactive user feedback forums, virtual workshops, and expert Q&A sessions.
- Personal Identification Information: We may collect personal identification information from users in a variety of ways, including, but not limited to, when users visit our site, register on the site, subscribe to a newsletter, fill out a form, participate in a survey, use our interactive forums, register for virtual workshops, or engage in expert Q&A sessions. This may include your name, email address, and demographic information (such as age range), which helps us tailor content and recommendations.
- Non-Personal Identification Information: We may collect non-personal identification information about users whenever they interact with our site. This may include the browser name, the type of computer, and technical information about users' means of connection to our site, such as the operating system and the Internet service providers utilized and other similar information.
- Usage Data: Information about how you access and use our service, such as pages visited, time spent on those pages, unique device identifiers, and other diagnostic data. This helps us understand what content is most engaging for our community.
- User Contributions: Any content you voluntarily submit to our user feedback forum, comments on articles, or questions during Q&A sessions will be collected. Please be mindful of the information you share publicly.
2. How We Use Collected Information
Terra Haven collects and uses users' personal information for the following purposes:
- To Personalize User Experience: We use information to understand how our users as a group use the services and resources provided on our site. This allows us to tailor lifestyle upgrade recommendations and curated product suggestions more effectively.
- To Improve Our Site: We continually strive to improve our website offerings based on the information and feedback we receive from you.
- To Administer Content, Promotions, Surveys or Other Site Features: To send users information they agreed to receive about topics we think will be of interest to them, such as new daily articles or upcoming virtual workshops.
- To Send Periodic Emails: We may use the email address to send User information and updates pertaining to their engagement with our site. It may also be used to respond to their inquiries, questions, and/or other requests.
- To Facilitate Interactive Features: To enable participation in our user feedback forum and expert Q&A sessions.
- For Compliance and Legal Obligations: To comply with legal obligations, resolve disputes, and enforce our agreements.
3. Legal Basis for Processing Your Personal Data
We process your personal data under the following legal bases:
- Consent: Where you have given explicit consent for us to process your personal data for one or more specific purposes (e.g., subscribing to our newsletter).
- Contractual Necessity: Where processing is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract (e.g., creating an account to access personalized recommendations).
- Legitimate Interests: Where processing is necessary for the purposes of the legitimate interests pursued by us or by a third party (e.g., to improve our services, ensure security, and understand user engagement), provided your fundamental rights and freedoms do not outweigh these interests.
- Legal Obligation: Where processing is necessary for compliance with a legal obligation to which Terra Haven is subject.
4. How We Protect Your Information
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our site.
- Encryption: We use SSL (Secure Socket Layer) protocol for secure communication.
- Access Control: Access to personal data is restricted to employees, contractors, and agents who need to know that information in order to operate, develop, or improve our services.
- Regular Reviews: We regularly review our information collection, storage, and processing practices, including physical security measures, to guard against unauthorized access to systems.
5. Sharing Your Personal Information
We do not sell, trade, or rent users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above. We may use third-party service providers to help us operate our business and the site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
6. International Data Transfers
Terra Haven operates globally, and your information may be transferred to, stored, and processed at a destination outside your country of residence, including to the United States where our headquarters are located. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable data protection laws. This includes implementing appropriate safeguards such as standard contractual clauses approved by the European Commission or relying on the recipient's Privacy Shield certification (for transfers to the US) where applicable.
7. Your Data Protection Rights (GDPR)
In accordance with the GDPR, you have the following rights regarding your personal data:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the contact details provided below.
8. Third-Party Websites
Users may find advertising or other content on our site that links to the sites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites that have a link to our site, is subject to that website's own terms and policies.
9. Changes to This Privacy Policy
Terra Haven has the discretion to update this Privacy Policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.
10. Your Acceptance of These Terms
By using this site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our site. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.
11. Contacting Us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Terra Haven
1100 Biscayne Boulevard, Suite 500,
Miami, FL, 33132,
United States
This document was last updated on 1 November 2023.